relating to operations mangement... lean operations...
comment by a fellow student in tgf:
I work for a large supermarket, which has a policy that customers should not have to queue at a checkout. All staff and management are till trained. When the store becomes busy checkouts are manned to cope with increase in demand. The customer prospective is that the supermarket is trying to make shopping an enjoyable experience as possible.
comment by a fellow student in tgf:
I work for a large supermarket, which has a policy that customers should not have to queue at a checkout. All staff and management are till trained. When the store becomes busy checkouts are manned to cope with increase in demand. The customer prospective is that the supermarket is trying to make shopping an enjoyable experience as possible.
I went to the supermarket for just a few items and went to use the self service tills. However there were no instructions. I therefore tried to swipe through a bottle of whisky and was then not allowed to continue until I had received permission to purchase the alcohol from a customer service assistant. This defeated the purpose of the "express" check out. In order to overcome this the customer's loyalty card should be swiped in first for proof of age to facilitate the purhase process.
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